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TEAMWORK
Encourage staff to be clear
on their own role and on collective responsibility to
achieve success through the VEC team. Encourages
and supports others in pursuit of VEC goals. |
VEC Policies and
Procedures
- Recongnises working in teams as the most effective
way of achieving success.
- Will provide direction and support to all teams
within the VEC
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Individual Behaviours
- Understands personal role in performance of duties
within VEC
- Contributes in a positive way to the performance
of the team
- Supports and encourages others in performance of
team objectives
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Co
OPERATION
Works well with others to
achieve a common aim and works to establish common ground
providing support where possible |
VEC Policies and Procedures
- Encourage and promote issues in partnership
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Individual Behaviours
- Works to build good relationships with others
- Finds common ground with others and works to advance
VEC services
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LEADERSHIP
Promotes behaviour that is
in the best interests of the VEC, its staff and customers
at all times. Motivates and encourages others
to take ownership of the VEC objectives and promotes
a shared vision of the future. |
VEC Policies and Procedures
- Encourages and promotes effective leadership for
all staff
- Recognise an open door policy
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Individual Behaviours
- Demonstrates and inspires commitment to achieving
shared vision of VEC
- Builds credibility by being trustworthy and reliable
- Encourages others working for the modernisation
of the VEC
- Motivates others to innovate and implement change
- Takes personal responsibility for own role within
service delivery
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PARTICIPATION
Welcome all staff to actively
make their contribution to the service delievery of
the VEC. Each person at every level in the organisation
is encouraged to participate. |
VEC Policies and Procedures
- Facilitates the involvement of staff in all major
initiatives in the VEC
- Provides consultation mechanisms for the staff within
the VEC
- Encourages the participation and involvement of
staff in initiatives
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Individual Behaviours
- Contributes to team meetings and events
- Makes an input directly and indirectly with events
arranged for employee participation
- Facilitates and encourages others to participate
and contribute
- Ensures personal views are represented in all important
initiatives
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CUSTOMER CENTRED
Recognises that customers
are the purpose of the VEC's existence and approaches
every initiative with their interests in mind |
VEC Policies and Procedures
- Considers the implication of all initiatives for
customers
- Develops and maintains ongoing monitoring and feedback
systems to keep in touch with customer needs
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Individual Behaviours
- Puts customer needs at the centre of all initiatives
- Considers the needs of customers and works to ensure
they are met
- Goes to some length to see the individual needs
are met
- Works toward improving customer service and seeks
ways to deliever superior service
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COMMUNICATIONS
Explains the issues of the
day and the outcomes expected are understood by all
staff. Shares information with all stakeholders
at an early stage |
VEC Policies and Procedures
- Ensures the VEC vision and purpose is understood
by all those working in the VEC
- Develops policies and structures to ensure that
adequate communications structures are in place
- Promotes and encourages open communication throughout
the VEC
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Individual Behaviours
- Explains issues and expected outcomes.
- Communicates relevant information to all staff in
a clear and concise way.
- Understands the communication needs of different
audiences and tailors language and methods of presentation
to meet those needs.
- Checks that information conveyed is clearly understood.
- Regularly encourages feedback.
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